You’re social media campaign is running along smoothly. In fact, you consider it to be brilliant! Your posts on Facebook, Twitter, and Youtube are getting the engagement you were hoping for, and all feels awesome in social media heaven. Nothing can go wrong now.
Until the comments turn sour.
You may think that everyone loves you, loves your product, loves your services. But no matter how “on” you think your customer service is, you will always get complainers in the comment section. The 5 types of complainers you will see are:
- The Meek Customer
- The Aggressive Customer
- The High-Roller Customer
- The Opportunist Customer
- The Chronic Complainer Customer
So what do you do? Your gut feeling is to immediately delete the comment. After all, no one has seen it yet, right? Wrong. Once it’s been made, the comment has been seen by dozens, hundreds or thousands, and the last thing you want to do create suspicion in your followers through a lack of transparency. So what do you do?
SocialMedia Today just printed an article which I think covers this topic perfectly. Take a look HERE.